Deliveries & Returns

All orders placed through Vanply Services Limited are fulfilled directly by Rhino Products Ltd. This means your Rhino products are picked, packed, dispatched and, where applicable, collected for return through Rhino Products Ltd and their logistics partners. Vanply Services Limited remains your point of contact for orders placed on this website, and we will liaise with Rhino Products Ltd where needed to help resolve delivery or returns queries.

Delivery

Rhino Products Ltd aims to dispatch eligible orders promptly. Where products are in stock and the order is processed before Rhino's daily dispatch cut-off, delivery is typically made quickly through their courier network. Delivery times are estimates only and can be affected by product availability, courier capacity, public holidays, remote delivery locations, weather, traffic or other events outside our control.

Rhino Products Ltd commonly uses DX for delivery. Once your order has been dispatched, tracking information may be provided by email where available. Please make sure the delivery address, contact details and any delivery instructions supplied at checkout are accurate.

If you would like your order to be signed for, please include this in your delivery instructions where possible. If no signature requirement or delivery instruction is provided, the courier may follow their usual delivery procedure, which can include leaving the goods in a safe place where they consider it appropriate.

When Your Delivery Arrives

Please inspect all packages carefully on arrival before signing for them. If there are any visible signs of damage, please sign for the delivery as damaged and ask the driver to mark the delivery as damaged on their proof of delivery system.

If any item arrives damaged, incorrect or incomplete, please contact Vanply Services Limited as soon as possible with your order details and clear photographs of the packaging and product. We will work with Rhino Products Ltd to review the issue and arrange the appropriate next step.

Returns

You may request to return eligible goods within 30 days of receiving your order. Returned goods must be unused, unfitted, securely packaged and in their original packaging. Opened packaging may be accepted provided the product has not been fitted or used and is returned in a suitable condition.

Before returning any goods, you must contact Vanply Services Limited so that a return request can be raised with Rhino Products Ltd. If the return is accepted, a returns number will be provided. This returns number must be clearly written on all packages being returned. Returns sent without a valid returns number may not be accepted or processed.

Depending on the reason for return, Rhino Products Ltd's courier may contact you to arrange collection. A collection charge may apply for unwanted goods, customer ordering errors or change-of-mind returns. Collection charges will not normally apply where the item is confirmed to be damaged, faulty or incorrectly supplied.

Damaged, Faulty or Incorrect Items

If your goods are damaged in transit, faulty, incorrect or have parts missing, please notify Vanply Services Limited as soon as possible. We may ask for photographs or other evidence so the issue can be reviewed quickly with Rhino Products Ltd.

Where a damaged, faulty or incorrect item is confirmed, the appropriate remedy may include replacement parts, a replacement product, collection, refund or another resolution depending on the circumstances.

Proof of Return

Please keep proof of collection or proof of postage for any returned goods. Vanply Services Limited and Rhino Products Ltd cannot be responsible for returned items that are lost in transit where no proof of return is available.

Delayed Deliveries

If your order does not arrive within the expected timeframe, please contact Vanply Services Limited with your order number. We will check the order status and, where required, liaise with Rhino Products Ltd or the courier to help locate the delivery.